From time to time, parties may consider that an adjudicator has breached our Code of Ethics and wish to complain.
Adjudicate Today takes all complaints seriously and has established an Adjudication Competency Assessment Panel to consider complaints against particular adjudicators. This panel consists of at least two adjudicators, including the senior adjudicator and chief trainer, Mr Philip Davenport. Should Mr Davenport be the subject of the complaint than another member of the competency assessment panel shall take his place.
Please note that Panel does not act to review adjudicator's decisions. It has no power to amend or rescind a decision. That is the role of the courts and/or other processes that are agreed in the construction contract.
In addition Adjudicate Today monitors probity through consumer complaints. This would normally be a complaint at the action or inaction of a staff member. Complaints are received by telephone, fax, e-mail or letter. Where required, a complaint form will be forwarded within 5 days. Following receipt of all relevant information, the executive directors of Mediate Today will meet to review the complaint. A written response to the complaint will be sent within 7 days of the meeting. The complaint will either be upheld or refused and, if the latter, supporting reasons will be provided.
A separate complaints file will be maintained.