Privacy Policy

Last updated: 27 May 2025

Adjudicate Today is committed to adopting the highest standards to safeguard personal information we collect. This Privacy Policy outlines how we collect, store, use and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What Personal Information do we collect and why?

We collect personal information about you to provide our services.
The type of personal information we collect may include your name, company or business name, address, telephone number, email and information concerning the dispute the subject of the adjudication application. You may also choose to provide us access to your credit card details as a means of payment of an invoice. These credit card details are held as an encrypted file in our accountancy package in relation to that invoice only.

How we may use your Personal Information

The personal information you provide may be used for a number of purposes connected with our business operations, which include:

  • facilitating dispute resolution;
  • communicating with the parties during the adjudication process and providing information to the adjudicator;
  • providing you with services requested;
  • billing you or administering your account;
  • dealing with requests, enquiries or complaints;
  • providing Government with prescribed reporting on our activities; and
  • carrying out any activity in connection with a legal, governmental or regulatory requirement or in connection with legal proceedings.

Sharing your Personal Information

We may disclose personal information or documents about you to adjudicators, contractors, if legally compelled to do so or if required by a Government regulatory authority.
While the personal information we collect about you is retained in Australia, there are circumstances where personal information may be accessed by authorised individuals overseas, for example, if an employee or contractor of Adjudicate Today or an Adjudicator works from overseas.
We will not disclose personal information unless:

  • you have given your consent;
  • it is required by law; or
  • it is necessary to carry out or protect our business functions.

How we collect and store Personal Information

We collect personal information directly from you, from representatives acting on your behalf, and from third parties including other parties involved in the adjudication.
We collect personal information by phone, in writing via Lockbox, email, fax, post, courier or hand delivery.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate. All personal information collected electronically by Adjudicate Today is stored on cloud-based systems located entirely within Australia, but controlled exclusively by Adjudicate Today. This data is protected from unauthorised access, modification or disclosure. All employees and contractors are contractually bound to maintain confidentiality.
You are responsible for keeping access credentials, such as usernames and passwords, secure.

How to access your Personal Information or ask for a correction

Upon your request, we will take reasonable steps to let you know, generally, what sort of personal information we hold, for what purposes and how we collect, use and disclose that information.
You may request access to your personal information or correction of your personal information in writing via Lockbox, email or post.
Access to the adjudicator’s hard copy documentation is at the discretion of the adjudicator. Some adjudicators will not agree as they markup documents or otherwise notate.

Complaints regarding Personal Information

If you are not satisfied with how we have collected, held, used or disclosed your personal information, you may lodge a formal complaint in writing by using Adjudicate Today's Complaint and Dispute Resolution Policy. If unresolved, you can escalate your complaint to the Office of the Australian Information Commissioner: www.oaic.gov.au

Updates to this policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Last Updated” date.

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